WinAWin Privacy Policy

At WinAWin, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Privacy Policy explains how we at WinAWin Online Casino collect, use, store, and safeguard your information when you visit winawin.com or play through the WinAWin app. By registering an account, you agree to the practices described below.

Who We Are

WinAWin Online Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an E-gaming licence (No. 0000002) issued by the Tobique Gaming Commission. Our casino winawin platform serves players in Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden, and we operate in full accordance with applicable data protection standards.

Information We Collect

When you complete winawin registration, we collect certain categories of personal information necessary to open and manage your account, process transactions, and comply with our regulatory obligations. We at WinAWin gather this information directly from you and automatically through your use of our services.

• We collect identification data such as your full name, date of birth, address, and government-issued photo ID during the winawin login and verification process
• We gather contact details, including your email address and phone number
• We record payment information, including proof of your chosen payment method, to process your winawin deposit and withdrawal requests
• We track your gaming activity, including game history, wagering patterns, and winawin bonus or winawin promo code usage
• We collect technical data such as IP address, browser type, device information, and session logs when you access winawin casino login pages or our mobile site
• We may record video verification and phone call data when additional KYC checks are required

How We Use Your Information

Our WinAWin platform uses the information we collect for legitimate business and legal purposes. We use your data to verify your identity, prevent fraud, process deposits and withdrawals, and administer our winawin bonus programs, including no deposit bonus codes and free spins offers. Our VIP Program and loyalty point system also rely on this data to calculate comp points and tier eligibility.

• We use your data to manage your winawin casino account and authenticate every winawin login attempt
• Here at WinAWin, we use your information to communicate important account updates, promotional offers, and responses to support inquiries
• We process your data to fulfill Know Your Customer (KYC) obligations, which include requesting a government-issued photo ID, proof of address, and proof of payment method in Latin or Cyrillic script
• Our team uses transaction data to detect suspicious activity, prevent money laundering, and enforce our responsible gaming policies
• We use your gameplay history to personalize offers such as our Welcome Package, Birthday Bonus, and Live Casino Cashback

Legal Basis for Processing

We at WinAWin Online Casino process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our licensing obligations under the Tobique Gaming Commission, your consent where required, and our legitimate interest in preventing fraud and maintaining platform security. Where consent is the basis for processing, you may withdraw it at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, WinAWin Online Casino may share your information with trusted partners who assist us in operating our services. Our Vegas-style gaming platform relies on payment processors, identity verification providers, game developers, and regulatory bodies to function properly and lawfully.

• We share data with payment providers such as Visa, Mastercard, Neteller, Skrill, Interac, and cryptocurrency processors to complete your winawin deposit and withdrawal transactions
• We may disclose information to our game providers, including NetEnt, Pragmatic Play, Evolution, and others, solely as needed for game functionality and fraud prevention
• We cooperate with the Tobique Gaming Commission and, when applicable, with EGIS ([email protected]) for dispute resolution purposes
• We may disclose data where required by law enforcement, court order, or applicable regulation

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. If your account becomes dormant, a dormant account fee of EUR 20 per month applies after 12 months of inactivity, and we retain the associated data in accordance with our record-keeping duties. Where we are unable to reach you within two weeks during a verification process, your account may be locked, and the related withdrawal cancelled, while data is retained per our policy.

Cookies and Tracking Technologies

Our WinAWin website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use this data to improve navigation on both the desktop browser and mobile browser versions of our casino winawin platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

We believe you should have control over your personal data. Depending on your jurisdiction, you may exercise the following rights by contacting us at [email protected].

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of processing, including marketing communications related to our winawin bonus offers
• You have the right to withdraw consent at any time where processing is based on consent

Data Security

We at WinAWin Online Casino implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our systems encrypt sensitive information, and access to personal data is restricted to authorized personnel only. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to protect your own winawin login credentials carefully.

Restricted Jurisdictions and VPN Use

WinAWin Online Casino does not accept players from restricted countries, including the United Kingdom, United States, and several others listed in our terms. Using a VPN to bypass these geographic restrictions is strictly prohibited and may result in account suspension or confiscation of winnings. We monitor account activity, including IP data, to help enforce these restrictions.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately upon discovery.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of WinAWin Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team through 24/7 live chat, email us at [email protected], or use our online contact form. For unresolved disputes, you may also contact EGIS at [email protected].