WinAWin Responsible Gaming

Age Verification and Eligibility

WinAWin Casino is strictly reserved for adults. We only accept registrations from players who meet the legal gambling age in their jurisdiction, which is 18 years or older (or higher where local law requires it). During our account verification process, we ask for a government-issued photo ID, proof of address, and proof of the payment method used, all of which must be submitted in Latin or Cyrillic script. In some cases, we may also require video verification or a phone call to confirm your identity. If we're unable to reach a player within two weeks during this process, the account is locked and any pending withdrawal is cancelled. These steps exist to prevent underage gambling and to protect the integrity of our platform.

Tools to Help You Stay in Control

We provide several account management tools that allow you to set boundaries on your play at WinAWin. These include:

• Deposit limits - daily, weekly, or monthly caps on how much you can add to your account
• Loss limits - restrictions on the amount you can lose within a set timeframe
• Wagering limits - limits on the total amount you can bet over a chosen period
• Session time reminders - alerts that notify you how long you've been playing
• Time-out periods - temporary breaks from your account ranging from 24 hours to several weeks
• Self-exclusion - a longer-term or permanent block from accessing your WinAWin account

Our support team can help you activate any of these tools, and once a limit is set, we will not allow you to increase it immediately - there is always a cooling-off period before changes take effect. This is designed to prevent impulsive decisions made in the heat of the moment.

Self-Exclusion at WinAWin

If you feel that gambling is no longer something you can enjoy responsibly, we offer a self-exclusion option that will close your WinAWin account for a period you choose, or permanently if preferred. During self-exclusion, we will remove you from all marketing communications, and you will not be able to reopen your account until the exclusion period has ended, even if you contact us directly. Our WinAWin casino team takes these requests seriously, and we will never attempt to persuade you to reverse a self-exclusion decision.

Recognizing the Signs of Problem Gambling

Gambling can become a problem for anyone, regardless of experience or budget. We encourage all our players to regularly check in with themselves and watch for warning signs, such as:

• Spending more money or time gambling than originally planned
• Chasing losses by increasing bets or deposits
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable, or guilty about your gambling habits
• Neglecting work, relationships, or hobbies because of time spent gambling
• Lying to family or friends about how much you play or spend

If any of these resonate with you, we strongly recommend reaching out to one of the professional organizations listed below, or contacting our support team to discuss the tools available on your WinAWin account.

Support Organizations by Region

Since our target markets include Canada, Australia, New Zealand, Norway, Finland, and Sweden, we want to highlight region-specific resources that offer free, confidential assistance:

We also recommend international resources such as GamCare, BeGambleAware, and Gamblers Anonymous, which offer multilingual support and are available to players regardless of location. Please note that players from Sweden are not currently eligible for WinAWin bonus promotions, our VIP program, or loyalty point exchanges, and players from Finland are not eligible for the Welcome Package - these restrictions are part of our compliance with regional responsible gambling regulations.

Restricted Access and VPN Policy

We maintain a list of restricted countries where WinAWin casino services are not available, in order to comply with local gambling laws and licensing requirements. Using a VPN or any other method to bypass these geographic restrictions is strictly prohibited and may lead to confiscation of winnings. We ask all players to respect these boundaries, as they exist to ensure that gambling remains legal and properly regulated wherever our services are offered.

Protecting Vulnerable Players

We train our customer support team to recognize signs of problematic behavior, such as unusually high deposit frequency, repeated requests to remove limits, or signs of distress during live chat conversations. If our team notices concerning patterns, we may reach out proactively to check on a player's wellbeing or suggest appropriate tools. Our WinAWin support staff are available 24/7 via live chat, e-mail, and our online contact form, and they are trained to handle these conversations with discretion and care.

How to Set Limits on Your Account

Setting up responsible gambling tools on your WinAWin account is simple. Follow these steps:

1. Log in to your WinAWin casino account
2. Navigate to the account settings or responsible gambling section
3. Choose the type of limit you want to set (deposit, loss, wagering, or time-out)
4. Enter your preferred amount or duration
5. Confirm the change and contact support if you need assistance

Once submitted, our team will apply the limit promptly, and any request to loosen restrictions will go through a mandatory cooling-off period, in line with responsible gambling best practices. If you haven't yet created an account, the quick WinAWin login process makes it easy to get started and manage these settings from day one.

Financial Awareness

We remind players that gambling should never be used as a way to solve financial problems. Only gamble with money you can afford to lose, and never use funds set aside for bills, rent, or other essential expenses. We also note that a dormant account fee of EUR 20 per month applies after 12 months of inactivity, so we encourage players who are stepping away from WinAWin to consider closing their account formally rather than leaving it inactive.